Business Communication · SRI LANKA
Digital Urgency IVR: IVR System, Voice Broadcast and Voice OTP in Sri Lanka
Enquiries open. Availability, features and delivery terms are confirmed in your quote.
DU IVR. Plan an IVR menu that helps callers reach the right team. Discuss recorded prompts, routing and potential voice broadcast or voice OTP requirements, with route availability and usage terms confirmed in your quote.
Packages Request a quoteBilling confirmed in quote · LKR
DIGITALURGENCY / Business CommunicationILLUSTRATIVE CONCEPT
DU IVR
01Prompt recording languages and approval
02Single-level or multi-level routing requirements
03Voice broadcast and voice OTP route availability
Illustrative design concept
Business Communication / DIGITALURGENCY
Sri Lanka
↓01 / What you get
A clear scope before you commit.
Plan an IVR menu that helps callers reach the right team. Discuss recorded prompts, routing and potential voice broadcast or voice OTP requirements, with route availability and usage terms confirmed in your quote.
Single-level or multi-level routing requirements
Voice broadcast and voice OTP route availability
02 / Packages
Choose the scope that fits.
Setup, usage, integrations and support charges are confirmed in your written quote.
LKR / STANDARD · PREMIUM · ENTERPRISE- DU IVR requirements: A focused use case
- Prompt recording languages and approval
- Single-level or multi-level routing requirements
Setup, usage, integrations and support charges are confirmed in your written quote.
03 / Our process
Our process
01
Share your requirements and current systems
02
Review fit, availability and technical requirements
03
Agree scope, price and supported features in writing
04
Configure and test the agreed solution before launch
04 / Explore the service
The details, in plain language.
What is DU IVR?
IVR is an automated telephone menu that routes callers, such as press 1 for sales. Voice broadcast sends a recording to a list of numbers; voice OTP reads a verification code during a call.
Configuration options to review
These are requirements to discuss, not confirmed inclusions. Availability, supported features and delivery terms are checked for your project before you commit.
- IVR / auto-attendant
- Time-based menus for opening hours, after hours and holidays
- Professional prompt recording in three languages
- Voice broadcast
- Transactional voice alerts
- Voice OTP
- Campaign reports
- Works with DU Cloud PBX and DU Call Centre
Built around your business
A clinic handling appointment enquiries needs a different setup from a retailer sending order updates or a team managing customer support. Start with the customer journey and choose the tools around it.
- Utilities and service providers
- Banks and finance
- Schools and tuition
- Healthcare
- Political, community and religious organisations
- Any business with a busy main line that needs a menu.
Before you commit
- Prompt recording languages and approval
- Single-level or multi-level routing requirements
- Voice broadcast and voice OTP route availability
- Consent, opt-out handling and call charges
Share the systems you already use, expected volumes and your preferred way of working. Your proposal separates setup work, ongoing costs and optional additions so you can make a clear decision.
One scope. One clear proposal.
Setup, usage, integrations and support terms are agreed before implementation.
Frequently asked questions
What is an IVR system?
IVR is an automated telephone menu that routes callers, such as press 1 for sales. Voice broadcast sends a recording to a list of numbers; voice OTP reads a verification code during a call.
How much does DU IVR cost in Sri Lanka?
Request a quote. Pricing depends on your scope, usage and integrations. We confirm setup, recurring charges and any third-party costs before you commit.
What needs to be confirmed before setup?
Prompt recording languages and approval; Single-level or multi-level routing requirements; Voice broadcast and voice OTP route availability; Consent, opt-out handling and call charges. These are confirmed in your written proposal.
Can I choose Standard, Premium or Enterprise?
Yes. Choose a tier as a starting point for your enquiry. The final deliverables and supported features are agreed in your quote.
How do I get started?
Send your business requirements and the systems you already use. We review fit and availability, then provide a scoped proposal before any implementation.